Passion, Commitment & Pride for Aruba
Careers at Royal Aruba Aloe
Royal Aruba Aloe is one of the first Aloe companies in the world, one of the oldest still in operation on the island, and the first company in the Dutch kingdom, outside of the Netherlands, granted a Royal warrant. We could not have achieved all these fantastic milestones over more than 130 years without our employees' commitment, passion, and pride for Aruba.
The Vacancy
CUSTOMER SERVICE ASSOCIATE
If you have a passion for our products and excel in a collaborative team environment, Royal Aruba Aloe is the ideal workplace for you!
- A dynamic, fast-paced, growing organization where personal development is encouraged
- Continuous on-the-job and technical training
- Ensure excellent customer service
- Handle inbound and outbound phone calls
- Attend all tickets that come in via Gorgias software
- Handle Shopify daily operations
- Contact local and international customers regarding online orders
- Check US orders that are stuck in shipment, did not arrive on time or are lost and take immediate action to solve the issues
- Handle local and US exchanges, returns and complaints
- Prepare all reports that are needed by Management
- Ensure sufficient stock, track and control inventory
- Meet sales expectations, suggesting and upselling to customers
- Keep track of promotions and using these to meet sales expectations
- Prepare daily sales/deposits and report all discrepancies
- Prepare store print materials weekly
- Make deliveries of local online orders and cash out
- Perform all other duties and tasks as assigned based on the need of the organization
- MBO/Associate degree or equivalent relevant job experience
- 1-2 years experience in customer service
- Ability to anticipate, identify problems and take initiative to solve issues
- Organizational and time management skills
- Strong verbal and written communications skills in English, Spanish and Papiamento
- Experience of working with Microsoft Office applications
Like to apply for the position?
Apply here
Please fill out the form and submit your CV before March 5, 2024. We will contact you as soon as possible. If you have questions, you can always email us at jobs@arubaaloe.com
Our Company Today
Around 140 employees.
16 retail stores & products in hotels, restaurants & businesses in Aruba.
Webshops catering to the local market, US & Canada, and Europe.
Distribution to over 55 countries worldwide.
Our Activities
Our company harvests, develops, manufactures, and distributes products based on the Pure and Fresh World's Finest Aloe Vera Gel, which we grow in our more-than-130-year-old Aloe field next to our factory in Hato.
Our Ambition
We at Royal Aruba Aloe want to prove that a local company from a small island can become a globally operating company. Or better said, "We want Aruba Aloe to become to Aruba what Coca-Cola is for the USA, and Heineken is for The Netherlands," Louis Posner, 2000.