Delivery & Handling

Customer Service

Customer service is available for chat or phone from Monday - Saturday, 9 AM to 5 PM through number: (+297) 588 3222 or email arubaonline@arubaaloe.com and a service representative will contact you.

Delivery

Orders are only delivered when there is a minimum order of Awg. 25 or more. All orders are processed and delivered within 3 business days. You will be contacted  by one of our representatives when your order is ready to be delivered to make sure your contact information and address are correct prior to the delivery.

Time of delivery

Delivery times will be from Monday to Saturday between the following hours:
12:00 PM - 4:00 PM.

 

Payment Measures

Payment can only be done through debit or credit card at delivery. Cash is not accepted. 

What credit cards do you accept?

Aruba Aloe accepts American Express, Visa and Mastercard. Please note we do not accept checks or money orders.

Returns & Refunds

We do not accept returns as these products are purchased for a special discounted price. If any of the products are damaged or faulted you can contact one of our representatives through store.factory.aua@arubaaloe.com for further instructions. Be sure to have your complete contact info and order number at hand.  

We only accept returns for items purchased through www.arubaaloe.aw If you purchased an Aruba Aloe item from a retail partner, please contact that retailer directly. 

Placing an Order

How do I order online?

1. Add product(s) to your order by selecting a product and quantity, choose “add to cart.”

2. Your total order amount will appear in your shopping cart, where you can click on “continue shopping” or “checkout.”

3. When you press “check out” simply log in to your account (if you have one) or fill out the required shipping and billing information and press “submit order”.

4. We’ll process your order within 1-2 business days; you get an immediate e-mail that confirms your order.

The product I want is out of stock, what happens now?

If some of the items in your order are temporarily out of stock, we will deliver the available items only and notify you of any products that cannot be fulfilled. Currently, we do not offer “back orders” for products that are not available at the time your order is placed.

I haven’t received my order, my order is missing items, or my delivery is late.

Please send an email to arubaonline@arubaaloe.com or call us at (+297) 588 3222 with your order number and preferably the order confirmation email and we will get back to you ASAP.